For all your Teddy Bear needs

Shipping & Returns


Shipping

This site is UK based and therefore all prices quoted are for the UK only.
 After an order has been processed, our aim is to ship with in the next 24 to 48 hours,
 excluding Sundays. Our prefeered method of shipping will be by Royal mail
1st and 2nd class signed for, depending on the value or the order.
REVISED
We are now using Hermes where the Postage cost is £10 and above, so we can reduce your cost. In that situation we will refund some of the difference. Our postage calculator is based on Royal mail's postage, so they are a bit on the high side. if you think that our postage is too high, please contact us so we can give you the alternative HERMES price.
Please also remember, we dispatch signed for!

International shipping

If you are not resident in the UK and are interested in our products,
please use the “contact us” form on this site to post your query.
We will reply within twenty four hours with an answer to your question.

Returns

We will happily correct any order that was dispatched incorrectly or has missing items.
We will pay the return shipping cost if the return was a result of our error.
Please note that we will not refund a wrongly ordered item.

Refunds

If you received a damaged, defective, or incorrect item, please contact
us ASAP for instructions.All claims relating to incorrectly shipped items must
be made no later than 7 days after you have received the item.
Refunds are generally paid in the same form as the originally payment used
for the purchase. Refunds usually take 7 to 14 business days from our receiving your
return at our facility.
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